Field Service Representative

Viper Staffing Services L.L.C.; Manassas (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Viper Staffing Services L.L.C. in Manassas, Virginia, is seeking a Field Service Representative to join our team. You will help customers by providing product and service information and resolving technical issues.

Responsibilities include handling inquiries, providing information about products and services, troubleshooting and resolving product issues, and documenting customer records. You will also develop and maintain a knowledgebase of evolving products and services.

Qualifications

• Previous experience in customer service or related fields.
• Ability to build rapport with clients and maintain professionalism.
• Strong multitasking and prioritization skills.
• Excellent written and verbal communication.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about products and services
• Troubleshoot and resolve product issues
• Document and update customer records
• Develop and maintain a knowledgebase of products and services

Skills

Customer service

Sales capability

Rapport building

Prioritize multitask

Written and verbal communication

Job description

We are seeking a Field Service Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provideinformation about the products and services
• Troubleshoot and resolveproduct issues and concerns
• Document and updatecustomer records based oninteractions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

(Hiring)Field Service Representative

We are seeking a Field Service Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provideinformation about the products and services
• Troubleshoot and resolveproduct issues and concerns
• Document and updatecustomer records based oninteractions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills