Customer Service Representative

Fenton Nissan West; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Fenton Nissan West in Houston is seeking a Customer Service Representative to assist customers with product and service information as well as resolve technical issues.

The ideal candidate will have experience in customer service, possess excellent communication skills, and a positive demeanor. Responsibilities include managing customer inquiries, troubleshooting, and maintaining customer records.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledgebase of the evolving products and services.

Skills

Customer service experience

Sales experience

Ability to multitask

Excellent communication skills

Job description

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledgebase of the evolving products and services