Customer Service Representative

Valiant-Management; Village of New Hyde Park (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Valiant-Management is looking for a motivated Customer Service Representative to join our team in New Hyde Park. This in-person role focuses on helping customers with product and service inquiries as well as guiding them through the acquisition process.

The ideal candidate will possess excellent communication skills, a positive demeanor, and previous experience in customer service or sales. Responsibilities include documenting customer interactions and troubleshooting product issues.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Strong multitasking and prioritization skills.
• Positive and professional demeanor.
• Excellent communication skills, both written and verbal.

Responsibilities

• Handle customer inquiries and assist with the acquisition process.
• Provide information about products and services.
• Troubleshoot and resolve product issues.
• Document and update customer records.
• Develop a knowledge base of evolving products.

Skills

Customer service experience

Sales experience

Communication skills

Leadership ability

Multitasking

Job description

We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process.

Responsibilities

• Handle customer inquiries while walking them through the customer acquisition process, in person
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Leadership ability
• Training experience is a plus but not a requirement