Customer Service Representative

Valiant-Management; Village of Garden City (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service firm is seeking a motivated Customer Service Representative in Village of Garden City to assist customers with product information and support the acquisition process. Ideal candidates will have customer service experience and strong communication skills. This role requires in-person interaction and the ability to troubleshoot customer issues effectively. Competitive remuneration and a supportive team environment are offered.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries while walking them through the customer acquisition process.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.

Skills

Customer service experience

Ability to build rapport

Multitasking

Positive demeanor

Communication skills

Job description

We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process.

Responsibilities

• Handle customer inquiries while walking them through the customer acquisition process, in person
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Leadership ability
• Training experience is a plus but not a requirement