Service Representative

Thompson Safety; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Thompson Safety is seeking a Service Representative responsible for servicing and growing an assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the growth of the company.

Responsibilities include developing new business through cold calls and leads, maintaining customer contacts via sales calls and scheduled service, and supporting marketing initiatives.

Qualifications

• High School Diploma or GED is required.
• College degree preferred.
• Knowledge of codes, products attributes, and safety procedures.
• Strong technology skills to enhance customer experience.
• Valid driver's license and ability to pass drug/background checks.
• Willingness to travel daily.

Responsibilities

• Develop new business opportunities through cold calls and leads.
• Establish contact and comfort level between customers and staff.
• Maintain contact with customers through sales calls and scheduled service.
• Observe and mirror best practices from colleagues to improve performance.
• Support marketing programs and initiatives.
• Travel daily to service customer locations.

Skills

Cold calling

Sales

Account management

Customer service

Driver's license

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the growth of the company.

Essential Job Functions

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned.

Experience & Qualifications

• High School Diploma or GED required. College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skill with Microsoft products such as Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and ability to pass a drug and background check.

Physical Requirements

• Regularly required to stand, walk, talk, hear and have full use of hands. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to operate a motor vehicle and travel daily.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.