Field Service Representative

Viper Staffing Services L.L.C.; Sandston (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Viper Staffing Services L.L.C. is seeking a Field Service Representative to join our team in Virginia. You will help customers by providing product and service information and resolving technical issues as they arise.

In this role you will handle inquiries, provide product details, troubleshoot issues, and maintain accurate customer records. You’ll also develop a knowledgebase to support evolving products and services and contribute to overall customer satisfaction.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Strong written and verbal communication skills.
• Ability to prioritize, multitask, and stay organized.
• Professional and positive demeanor.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about products and services
• Troubleshoot and resolve product issues
• Document and update customer records based on interactions
• Develop and maintain a knowledgebase of evolving products and services

Job description

We are seeking a Field Service Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provideinformation about the products and services
• Troubleshoot and resolveproduct issues and concerns
• Document and updatecustomer records based oninteractions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

(Hiring)Field Service Representative