Customer Service Representative

Valiant-Management; Massapequa (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A dynamic management firm in New York is looking for a Customer Service Representative. This role requires engaging with customers in person, providing product and service information, and assisting with the customer acquisition process. Ideal candidates will have experience in customer service, strong communication skills, and a professional demeanor. Join us to become a part of a dedicated team focused on customer satisfaction.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Strong communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Handle customer inquiries during the acquisition process.
• Provide product and service information to customers.
• Troubleshoot and resolve issues and concerns.

Skills

Customer service experience

Ability to build rapport

Multitasking

Excellent communication skills

Positive demeanor

Job description

We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process.

Responsibilities

• Handle customer inquiries while walking them through the customer acquisition process, in person
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Leadership ability
• Training experience is a plus but not a requirement