Field service Representative 1 4P/121

4P Consulting Inc.; Forest Park (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Field Service Representative responsible for providing on-site technical support and maintenance for its products. The role involves customer visits, equipment inspection, and ensuring compliance with quality and safety standards, contributing directly to customer satisfaction.

Qualifications

• 0-5 years in a related field.
• Technical Diploma or Bachelor's Degree required.

Responsibilities

• Travel to customer sites for maintenance, installation, repair, or troubleshooting.
• Identify malfunctions through thorough inspections.
• Guide customers on equipment use and maintenance.

Skills

Strong technical and problem-solving skills

Excellent communication and customer service abilities

Ability to work independently and travel as required

Knowledge of safety protocols and compliance standards

Education

Technical Diploma or Bachelor's Degree

Job description

Field Service Representative

Location: [Forest Park, GA]
Experience: 0-5 Years in a related field
Education: Technical Diploma or Bachelor's Degree

Job Summary:

A Field Service Representative is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment at customer locations. The primary goal is to ensure the efficient operation of equipment and customer satisfaction.

Key Responsibilities:

• Customer Visits: Travel to customer sites for scheduled maintenance, installation, repair, or troubleshooting.
• Equipment Inspection: Identify malfunctions or areas requiring maintenance through thorough inspections.
• Technical Support: Guide customers on proper equipment use, operation, and maintenance.
• Repairs: Diagnose equipment issues, replace defective parts, and restore functionality.
• Installation: Set up and install new equipment per specifications.
• Testing & Calibration: Conduct tests to ensure compliance with quality standards.
• Documentation: Maintain service records, repair logs, and submit timely reports.
• Parts Management: Manage spare part inventory and order replacements as needed.
• Training: Educate customers on basic troubleshooting to minimize service calls.
• Safety Compliance: Follow safety guidelines and promote a secure work environment.
• Communication: Provide clear updates on service schedules, repair times, and recommendations.
• Customer Feedback: Relay insights to product development and engineering teams.
• Remote Support: Assist customers remotely when possible to reduce downtime.
• Quality Assurance: Ensure all service activities meet company quality standards.

Skills & Qualifications:

• Strong technical and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work independently and travel as required
• Knowledge of safety protocols and compliance standards

If you are a dedicated professional with a passion for technical support and customer service, we encourage you to apply!