Customer Service Representative

Valiant-Management; Village of Valley Stream (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer-focused company in the Village of Valley Stream is seeking a Customer Service Representative to assist customers in person. The ideal candidate will have experience in customer service, exhibit excellent communication skills, and the ability to handle multiple tasks efficiently. Join our team and help us provide exceptional support to our clients with a positive demeanor.

Qualifications

• Experience in customer service or sales is preferred.
• Strong interpersonal skills and a professional demeanor are required.
• Ability to effectively communicate in both written and verbal formats.

Responsibilities

• Handle customer inquiries in person.
• Provide product and service information.
• Troubleshoot product issues and concerns.
• Document customer interactions accurately.
• Maintain updated knowledge of products and services.

Skills

Customer service experience

Ability to build rapport

Multitasking skills

Excellent communication skills

Leadership ability

Job description

We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process.

Responsibilities

• Handle customer inquiries while walking them through the customer acquisition process, in person
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Leadership ability
• Training experience is a plus but not a requirement