Field Service & Projects Coordinator

EC Ruff Marine Inc.; Pompano Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Training & development

Job summary

EC Ruff Marine Inc. is seeking a Service/Project Coordinator to manage communications for service requests, dispatch technicians, and monitor field work to meet customer and business needs.

You will coordinate tasks with remote technicians, maintain vehicle upkeep records, ensure signed worksheets, track inventory, and update client information systems. Daily 2:00 PM status calls and SLA compliance are part of the role.

Responsibilities

• The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.
• Work with technicians with upkeep of vehicles (i.e., washing exterior, removing debris from interior, cleaning oil messes, replacing ECRM provided equipment/supplies).
• Coordinate/dispatch service tasks to remote field technicians via phone or software.
• Ensure that technicians have worksheets signed and turned in on time.
• Responsible for ECRM vehicular inventory.
• Route, plan and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
• Communicate with technicians and customers and update systems to ensure proper information is captured as needed.
• Be available for the 2:00PM phone meeting daily to give updates on job(s) status, new parts/supplies needed for assigned jobs and other job-related issues.
• Understand and monitor various service level agreement requirements.
• Ensure the accurate capture, data entry and maintenance of client information.
• Other tasks/duties as assigned.

Job description

EC Ruff Marine Inc. is seeking a Service/Project Coordinator to manage communications for service requests, dispatch technicians, and monitor field work to meet customer and business needs.

You will coordinate tasks with remote technicians, maintain vehicle upkeep records, ensure signed worksheets, track inventory, and update client information systems. Daily 2:00 PM status calls and SLA compliance are part of the role.