Field Service Project Coordinator

Energy Jobline ZR; Pompano Beach (FL); Presencial; USD 25.000 - 41.000; Jornada completa

Descripción de la vacante

EC Ruff Marine is seeking a Service/Project Coordinator to manage service requests, dispatch field technicians, and ensure timely documentation and data entry. The role involves coordinating with technicians and customers, maintaining vehicle inventory, and participating in daily status meetings.

Based in Florida, this on-site position requires effective communication across channels and adherence to service level agreements to deliver efficient service execution.

Responsabilidades

• Manage communication channels for service requests.
• Dispatch and monitor service technicians to meet customer and business needs.
• Coordinate/dispatch service tasks to remote field technicians via phone or software.
• Ensure worksheets are signed and turned in on time.
• Maintain ECRM vehicular inventory.
• Route, plan and communicate to ensure efficient jobs and workload for technicians and customers.
• Communicate with technicians and customers and update systems to capture needed information.
• Be available for the 2:00 PM daily phone meeting to provide status updates.
• Understand and monitor service level agreement requirements.
• Ensure accurate capture, data entry and maintenance of client information.

Descripción del empleo

EC Ruff Marine is seeking a Service/Project Coordinator to manage service requests, dispatch field technicians, and ensure timely documentation and data entry. The role involves coordinating with technicians and customers, maintaining vehicle inventory, and participating in daily status meetings.

Based in Florida, this on-site position requires effective communication across channels and adherence to service level agreements to deliver efficient service execution.