Project Coordinator in Pompano Beach

Energy Jobline ZR; Pompano Beach (FL); On-site; USD 25,000 - 41,000; Full time

Job summary

EC Ruff Marine is seeking a Service/Project Coordinator to manage service requests, dispatch field technicians, and ensure timely documentation and data entry. The role involves coordinating with technicians and customers, maintaining vehicle inventory, and participating in daily status meetings.

Based in Florida, this on-site position requires effective communication across channels and adherence to service level agreements to deliver efficient service execution.

Responsibilities

• Manage communication channels for service requests.
• Dispatch and monitor service technicians to meet customer and business needs.
• Coordinate/dispatch service tasks to remote field technicians via phone or software.
• Ensure worksheets are signed and turned in on time.
• Maintain ECRM vehicular inventory.
• Route, plan and communicate to ensure efficient jobs and workload for technicians and customers.
• Communicate with technicians and customers and update systems to capture needed information.
• Be available for the 2:00 PM daily phone meeting to provide status updates.
• Understand and monitor service level agreement requirements.
• Ensure accurate capture, data entry and maintenance of client information.

Job description

Job DescriptionJob DescriptionEC Ruff Marine is hiring a Service/Project Coordinator

Responsibilities:

• The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.
• Work with technicians with upkeep of vehicles (i.e., washing exterior, removing debris from interior, cleaning oil messes, replacing ECRM provided equipment/supplies).
• Coordinate/dispatch service tasks to remote field technicians via phone or software.
• Ensure that technicians have worksheets signed and turned in on time.
• Responsible for ECRM vehicular inventory.
• Route, plan and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
• Communicate with technicians and customers and update systems to ensure proper information is captured as needed.
• Be available for the 2:00PM phone meeting daily to give updates on job(s) status, new parts/supplies needed for assigned jobs and other job-related issues.
• Understand and monitor various service level agreement requirements.
• Ensure the accurate capture, data entry and maintenance of client information.
• Other tasks/duties as assigned.