Project Coordinator

EC Ruff Marine; Pompano Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Training & development

Job summary

A marine services company in Pompano Beach is seeking a Service/Project Coordinator to manage communication channels and dispatch service technicians. Responsibilities include ensuring timely job updates, maintaining vehicular upkeep, and coordinating workload efficiently. The ideal candidate will have strong organizational skills and be available for daily meetings to discuss job status and resource needs. This position involves crucial communication between technicians and customers, ensuring service level agreements are met.

Qualifications

• Must coordinate service requests and scheduling.
• Strong communication with customers and technicians.
• Ability to enter and maintain client data accurately.

Responsibilities

• Manage communication channels for service requests.
• Dispatch and monitor service technicians to meet needs.
• Maintain vehicular upkeep and equipment inventory.
• Ensure worksheets are signed and submitted on time.
• Maintain ECRM vehicular inventory.
• Plan routes and workload for technicians and customers.
• Update systems with accurate job information.
• Attend the daily 2:00 PM update call.

Skills

Coordination

Customer service

Dispatching

Communication

Data entry

Tools

Dispatch software

CRM

Job description

Benefits:

401(k) matching

Paid time off

Training & development

Responsibilities:

EC Ruff Marine is hiring a Service/Project Coordinator

The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.

Work with technicians with upkeep of vehicles (i.e., washing exterior, removing debris from interior, cleaning oil messes, replacing ECRM provided equipment/supplies).

Coordinate/dispatch service tasks to remote field technicians via phone or software.

Ensure that technicians have worksheets signed and turned in on time.

Responsible for ECRM vehicular inventory.

Route, plan and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.

Communicate with technicians and customers and update systems to ensure proper information is captured as needed.

Be available for the 2:00PM phone meeting daily to give updates on job(s) status, new parts/supplies needed for assigned jobs and other job-related issues.

Understand and monitor various service level agreement requirements.

Ensure the accurate capture, data entry and maintenance of client information.

Other tasks/duties as assigned.