Field Service Operations Leader

Rivian; Hazelwood (MO); On-site; USD 97,400 - 129,120; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Comprehensive insurance benefits

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a dedicated Service Operations Manager in Hazelwood, Missouri. This role requires leadership skills to manage service teams while ensuring customer satisfaction and operational efficiency. You will be responsible for local operations, driving performance through effective communication and collaboration with various departments.

The ideal candidate should have a bachelor's degree, strong analytical abilities, and a passion for the automotive industry. Rivian offers competitive salaries and benefits aimed at fostering a supportive workplace culture.

Qualifications

• Bachelor's degree or equivalent work experience.
• Ability to manage remote service teams.
• Excellent verbal and written communication skills.
• Outstanding planning and organizational skills.
• Knowledge of automotive equipment and servicing methods.

Responsibilities

• Manage local operations with a servant-leadership mindset.
• Collaborate with cross-functional teams to enhance service operations.
• Develop and maintain a process to track and report on KPIs.
• Ensure compliance with Rivian’s business practices and safety standards.
• Build a strong customer-centric team of service technicians.

Skills

Customer-centric approach

Leadership skills

Analytical skills

Strong communication skills

Detail-oriented

Operational excellence

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Job description

Rivian is seeking a dedicated Service Operations Manager in Hazelwood, Missouri. This role requires leadership skills to manage service teams while ensuring customer satisfaction and operational efficiency. You will be responsible for local operations, driving performance through effective communication and collaboration with various departments.

The ideal candidate should have a bachelor's degree, strong analytical abilities, and a passion for the automotive industry. Rivian offers competitive salaries and benefits aimed at fostering a supportive workplace culture.