Field Service Operations Leader

Rivian; Normal (IL); On-site; USD 111,000 - 147,000; Full time

Benefits offered by this job

Annual performance bonus

Equity awards

Comprehensive benefits package

Job summary

Rivian is looking for a Service Operations Manager to oversee local operations and ensure a customer-first approach. This role requires leadership skills and the ability to manage interactions with customers and teams effectively. Candidates should have a Bachelor’s degree and be detail-oriented, with strong analytical and planning skills.

Based in Illinois, the salary for this position ranges from USD 111,000 to 147,000, along with a comprehensive benefits package.

Qualifications

• Ability to manage remote service teams effectively.
• Demonstrated high-level administrative experience.
• Strong analytical and interpersonal skills.

Responsibilities

• Interact with customers and third-party affiliates.
• Manage P&L and customer experience metrics.
• Collaborate with various teams to improve service operations.

Skills

Customer-first approach

Leadership skills

Communication skills

Planning and organizational skills

Detail-oriented

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Job description

Rivian is looking for a Service Operations Manager to oversee local operations and ensure a customer-first approach. This role requires leadership skills and the ability to manage interactions with customers and teams effectively. Candidates should have a Bachelor’s degree and be detail-oriented, with strong analytical and planning skills.

Based in Illinois, the salary for this position ranges from USD 111,000 to 147,000, along with a comprehensive benefits package.