Field Service Operations Leader

Rivian; Redwood City (CA); On-site; USD 121,800 - 161,450; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) plan

Paid vacation and sick leave

Job summary

Rivian is looking for a Service Operations Manager in Redwood City to lead all local operations, ensuring high customer satisfaction and managing service processes.

The ideal candidate will have a Bachelor’s degree, excellent leadership and analytical skills, and a proven background in automotive services. A strong customer-first approach is essential for success in this role.

Full-time benefits include comprehensive healthcare, 401(k) plans, and more.

Qualifications

• Proven ability to manage remote service teams effectively.
• Detail-oriented with strong interpersonal skills.
• Knowledge of automotive equipment and servicing methods.

Responsibilities

• Manage P&L and customer experience.
• Lead local operations with a hands-on mindset.
• Develop and maintain KPIs at Service Centers.

Skills

Leadership skills

Analytical skills

Communication skills

Organizational skills

Customer-first approach

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Job description

Rivian is looking for a Service Operations Manager in Redwood City to lead all local operations, ensuring high customer satisfaction and managing service processes.

The ideal candidate will have a Bachelor’s degree, excellent leadership and analytical skills, and a proven background in automotive services. A strong customer-first approach is essential for success in this role.

Full-time benefits include comprehensive healthcare, 401(k) plans, and more.