Field Service Operations Lead

Rivian; Knightdale (NC); On-site; USD 102,000 - 136,000; Full time

Benefits offered by this job

Annual bonus

Equity awards

Health, dental, vision, life insurance

Job summary

Rivian in North Carolina is seeking a Service Operations Manager to lead local service operations with energy and initiative. You will drive P&L and customer experience, build a high‑caliber service team, and partner with cross‑functional groups to improve field service operations. A strong customer focus and leadership are essential.

You will oversee hiring, performance, and development while promoting Rivian's safety and quality standards in a fast‑paced, startup‑like environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Ability to have a direct impact on scalability in a complex organization.
• Effectively manage remote service teams and a driver of people performance.
• Excellent verbal and written communication skills.
• Outstanding planning and organizational skills with a focus in operational excellence.
• Detail‑oriented with strong analytical and interpersonal skills.
• Proven administrative experience with advanced computer skills.
• Ability to perform duties with professionalism, discretion, diplomacy, and tact.
• Able to travel as needed.
• Experience leading automotive or high‑tech teams is preferred.

Responsibilities

• Lead local operations with a servant‑leadership, hands‑on mindset.
• Manage P&L, WIP, and customer experience via NPS.
• Ensure programs and processes comply with Rivian objectives.
• Oversee high value inventory reconciliation.
• Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations.
• Partner with cross functional teams to improve field service operations.
• Plan and coordinate logistics with internal and external stakeholders.
• Build a customer‑centric team of Mobile/Service Technicians and Advisors.
• Lead hiring, performance management and employee development.
• Foster Rivian culture with high morale and safety standards.
• Track and report KPI's at Service Centers; ensure accountability.
• Guide site leadership through processes like RIV EXCEL and cascading goals.
• Interact with customers, families, and suppliers at Rivian facilities and events.

Skills

Leadership

Communication

Operational excellence

Strategic planning

Project management

Analytical skills

Team management

Customer focus

Lean Six Sigma

Travel flexibility

Driver's license

Education

Bachelor's degree or equivalent work experience

Job description

Rivian in North Carolina is seeking a Service Operations Manager to lead local service operations with energy and initiative. You will drive P&L and customer experience, build a high‑caliber service team, and partner with cross‑functional groups to improve field service operations. A strong customer focus and leadership are essential.

You will oversee hiring, performance, and development while promoting Rivian's safety and quality standards in a fast‑paced, startup‑like environment.