Field Service Operations Leader

Watershed Ventures; Pompano Beach (FL); On-site; USD 102,000 - 136,000; Full time

Job summary

Rivian is seeking a Service Operations Manager in Florida to lead field service operations with a customer‑first approach. The role requires energised leadership, a proactive mindset, and strong cross‑team collaboration across service, sales, retail, and delivery teams.

You will manage programs and processes, oversee inventory reconciliation, and drive safety, cleanliness, and efficiency across service centers while developing a high‑morale, capable team of technicians and advisors.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Ability to have a direct impact on scalability in a complex organization.
• Effectively manage remote service teams and a driver of people performance.
• Excellent verbal and written communication skills.
• Outstanding planning and organizational skills with a focus in operational excellence.
• Detail‑oriented with strong analytical and interpersonal skills.
• Advanced computer skills, including Microsoft Office.
• Professionalism, discretion, judgment, diplomacy, and tact.
• Ability to handle multiple priorities, organize workload, and meet deadlines.
• Knowledge of automotive equipment and servicing methods.
• Valid driver's license and clean driving record.
• Automotive technical skills preferred.
• Willingness to travel as needed.
• Startup experience preferred.
• Experience leading automotive or high‑tech teams.
• Familiarity with SWOT, Lean, Six Sigma, Visual Management.
• Physical exertion may be required.

Responsibilities

• Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS).
• Lead and manage all local operations on the ground with a servant‑leadership, hands‑on mindset.
• Ensure programs and processes comply with Rivian’s objectives.
• Manage and be accountable for high value inventory reconciliation.
• Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams.
• Work with cross functional teams to improve field service operations.

Skills

P&L management

Leadership

Cross-functional collaboration

Customer-first mindset

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Rivian is seeking a Service Operations Manager in Florida to lead field service operations with a customer‑first approach. The role requires energised leadership, a proactive mindset, and strong cross‑team collaboration across service, sales, retail, and delivery teams.

You will manage programs and processes, oversee inventory reconciliation, and drive safety, cleanliness, and efficiency across service centers while developing a high‑morale, capable team of technicians and advisors.