Field Service Operations Lead

Gregory Poole; Roanoke, Northern (VA, KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Gregory Poole Equipment Company in Roanoke, VA is seeking an Administrative Scheduler to support the Field Service team. You will assist the Field Service Manager by scheduling technicians, coordinating service calls, and maintaining clear communication with customers to sustain rapid response times.

The role requires 3–6 years of related experience and a high school or technical school diploma. Strong organizational skills and attention to detail are essential for success in this position.

Qualifications

• Excellent communication skills required to liaise with customers and technicians.
• High school or technical school diploma required.
• 3–6 years of relevant field service/administrative experience.

Responsibilities

• Assist the Field Service Manager in scheduling repairs and service calls.
• Coordinate assignments for Field Service Technicians using scheduling tools.
• Maintain effective communication with customers to support our 4 hour response time commitment.
• Process paperwork and coordinate quotes and van inspections.
• Monitor work orders to ensure prompt completion and 10-day window targets.
• Support performance reviews with data for the Field Service team.

Skills

Excellent communication skills

Education

High School / Technical school grad

Job description

Gregory Poole Equipment Company in Roanoke, VA is seeking an Administrative Scheduler to support the Field Service team. You will assist the Field Service Manager by scheduling technicians, coordinating service calls, and maintaining clear communication with customers to sustain rapid response times.

The role requires 3–6 years of related experience and a high school or technical school diploma. Strong organizational skills and attention to detail are essential for success in this position.