Construction Service Operations Specialist

Socket.dev; Raleigh (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Gregory Poole Equipment Company is seeking an administrative professional to manage work orders for Service Operations, monitor communications, and ensure standardized processes across branches. The role aligns withWarranty coordination and cross-training within the department.

The candidate should have at least two years in a similar role, strong verbal and written communication, basic accounting knowledge, and proficiency with PC-based systems such as Ceridian Time Pro and WebXtender.

Qualifications

• Two years of working experience in a similar administrative-related position.
• Must be able to clearly communicate to others, especially in group facilitating and in writing.
• Good verbal and composition skills.

Responsibilities

• Open, maintain, and close work orders for Service Operations.
• Review customer accounts, codes, warranty status, PMs, standard jobs, service letters, contracts, and other documentation.
• Monitor emails, phone calls, and messages and support daily operations of the Service Departments.
• Coordinate information for the Warranty Department and travel to branch locations as needed.
• Prepare reports and memos and assist with special projects.

Skills

Communication skills

Verbal and written communication

Accounting knowledge

Education

High School diploma

Tools

Ceridian Time Pro

WebXtender

Job description

Gregory Poole Equipment Company is seeking an administrative professional to manage work orders for Service Operations, monitor communications, and ensure standardized processes across branches. The role aligns withWarranty coordination and cross-training within the department.

The candidate should have at least two years in a similar role, strong verbal and written communication, basic accounting knowledge, and proficiency with PC-based systems such as Ceridian Time Pro and WebXtender.