Service Advisor & Shop Coordination Specialist

Gregory Poole Equipment Company

Mebane (NC)

On-site

USD 42,000 - 68,000

Full time

14 days+

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Job summary

Gregory Poole Equipment Company is seeking an administrative/appointment coordination professional to manage shop scheduling, customer communications, and billing accuracy. You will coordinate repair requests, monitor progress, and ensure timely invoicing while supporting technicians and customers.

The role emphasizes strong customer relations, efficient order processing, and adherence to warranty paperwork and internal procedures.

Qualifications

Requires high school diploma with several years in an admin/advisor role or a two-year college with relevant experience.
Experience handling customer inquiries and maintaining accurate work orders and billing.
Proficiency with Microsoft Office and database systems; strong communication skills.

Responsibilities

Coordinate shop/field repair requests via phone and walk-in; provide technical support and communicate progress to customers.
Open/close shop service work orders and ensure accurate invoicing and documentation.
Review technical labor for posting to work orders and route warranty documents for claims processing.
Train new personnel on time entry procedures, Service Advisor/ Scheduling, and departmental processes; assist in planning training days.