Service Operations Manager - Machinery & Customer Success

Gregory Poole Equipment Company; Greenville (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Gregory Poole Equipment Company is seeking a dedicated Service Manager in Greenville, SC to oversee field service operations, ensure timely repairs, and maintain high customer satisfaction. You will lead technicians, manage work orders, and coordinate with sales to optimize service delivery.

The role requires strong leadership, proven experience in equipment service, and a focus on safety, regulatory compliance, and cost control. On-site work with a customer-focused team is expected.

Qualifications

• High school graduate with 5 years equipment service experience, or a 2-year degree with 3+ years leadership experience.
• Experience leading a service or maintenance team in a lift systems/dealer environment.
• Strong safety and OSHA awareness.
• Excellent customer relations and communication skills.

Responsibilities

• Oversee Lift Systems service operations to ensure timely repairs and high customer satisfaction.
• Schedule and dispatch technicians, matching skills to repair tasks.
• Manage warranties, billing, and accurate service documentation.
• Ensure OSHA/EPA compliance and safety training across the team.

Skills

Leadership

Customer service

Communication

Safety compliance

Education

High school diploma

2-year degree in business/management/mechanical equipment technology

Tools

MS Word

MS Excel

Job description

Gregory Poole Equipment Company is seeking a dedicated Service Manager in Greenville, SC to oversee field service operations, ensure timely repairs, and maintain high customer satisfaction. You will lead technicians, manage work orders, and coordinate with sales to optimize service delivery.

The role requires strong leadership, proven experience in equipment service, and a focus on safety, regulatory compliance, and cost control. On-site work with a customer-focused team is expected.