Service Advisor I: Customer-Focused Shop Coordinator

Gregory-Poole-Equipment-Company; Mebane (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Gregory-Poole Equipment Company is seeking a dedicated Service Scheduling Coordinator to organize shop and field repair work, coordinate with technicians, and ensure accurate billing and documentation. You will serve as the primary contact for customers, communicating status and approvals while maintaining strong customer relations.

The role requires a high school diploma or equivalent (or 2-year college) and experience in administrative/advisor duties, with proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required with several years in an administrative/advisor role.
• Strong customer relations skills and ability to communicate clearly with internal/external customers.
• Proficiency in Microsoft Office and data entry/database management.

Responsibilities

• Coordinate customer requests for shop/field repair and scheduling using scheduling programs.
• Monitor progress of repair work and communicate updates to customers; obtain approvals for additional work.
• Open/close shop service orders and ensure accurate invoicing and work order documentation.
• Train new personnel on time entry procedures and scheduling software; assist in department meetings.

Skills

Customer service

Scheduling

Communication

Microsoft Office

Education

High School diploma or GED

Associate degree (2-year college)

Tools

Service Advisor

Service Scheduling

Job description

Gregory-Poole Equipment Company is seeking a dedicated Service Scheduling Coordinator to organize shop and field repair work, coordinate with technicians, and ensure accurate billing and documentation. You will serve as the primary contact for customers, communicating status and approvals while maintaining strong customer relations.

The role requires a high school diploma or equivalent (or 2-year college) and experience in administrative/advisor duties, with proficiency in Microsoft Office.