Field Service Scheduler & Customer Support Lead

Gregory Poole; Garner (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Gregory Poole Equipment Company is seeking a Scheduling/Administrative Coordinator to assist the Field Service Manager by coordinating technician schedules for generator and switchgear repairs. The role requires meticulous use of the W-6 system, timely updates, and clear customer communication.

Responsibilities include coordinating service calls, supporting after-hours emergencies (7 days/month), and liaising with sales and parts to ensure timely and professional repairs.

Qualifications

• High School graduate or technical school graduation is required.
• 3–6 years of experience in this field or a similar technical role.
• Excellent communication and phone skills are essential.
• Strong organization and scheduling abilities are necessary.

Responsibilities

• Assist the Field Service Manager in scheduling technicians for generator and switchgear repairs/services.
• Use the W-6 scheduling tool to document repair calls and keep the schedule up to date.
• Schedule service calls to minimize travel and maximize field efficiency.
• Provide after-hours emergency support at least 7 days a month as needed.
• Open field service work orders with complete and accurate information.

Skills

Communication skills

Phone skills

Organizational skills

Education

High School graduate or technical school graduate

Job description

Gregory Poole Equipment Company is seeking a Scheduling/Administrative Coordinator to assist the Field Service Manager by coordinating technician schedules for generator and switchgear repairs. The role requires meticulous use of the W-6 system, timely updates, and clear customer communication.

Responsibilities include coordinating service calls, supporting after-hours emergencies (7 days/month), and liaising with sales and parts to ensure timely and professional repairs.