Field Service Operations Lead

Motion; Greensboro (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Motion in Greensboro, NC seeks a Field Service Supervisor to lead a field service team, ensuring efficient operations, adherence to SOPs, KPIs, and Lean Six Sigma programs. The role collaborates with managers to support service delivery across Greensboro and Greenville.

You will schedule jobs, assign technicians, verify trainings, manage equipment, and participate in hiring. A associate degree and 5+ years in field service are typical prerequisites; strong communication and problem-solving are

Qualifications

• Typically requires an associate's degree and five (5) or more years of related experience.
• Experience supervising field service technicians and coordinating teams.
• Familiarity with SOPs, KPIs and Lean Six Sigma programs.

Responsibilities

• Lead a field service team to meet customer expectations and requirements.
• Schedule service jobs and assign personnel to specific duties.
• Ensure technicians have proper training and certifications.
• Provide proper equipment and tools; enforce safety standards.
• Assist in hiring Field Service Technicians and track training progress.
• Review jobs for quotes with Manager and/or Account Specialist.

Skills

Field service duties

Team leadership

Communication

Problem-solving

Interpersonal skills

Education

Associate's degree

Job description

Motion in Greensboro, NC seeks a Field Service Supervisor to lead a field service team, ensuring efficient operations, adherence to SOPs, KPIs, and Lean Six Sigma programs. The role collaborates with managers to support service delivery across Greensboro and Greenville.

You will schedule jobs, assign technicians, verify trainings, manage equipment, and participate in hiring. A associate degree and 5+ years in field service are typical prerequisites; strong communication and problem-solving are