Supervisor - Field Service

Motion; Greensboro (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Motion in Greensboro, NC seeks a Field Service Supervisor to lead a field service team, ensuring efficient operations, adherence to SOPs, KPIs, and Lean Six Sigma programs. The role collaborates with managers to support service delivery across Greensboro and Greenville.

You will schedule jobs, assign technicians, verify trainings, manage equipment, and participate in hiring. A associate degree and 5+ years in field service are typical prerequisites; strong communication and problem-solving are

Qualifications

• Typically requires an associate's degree and five (5) or more years of related experience.
• Experience supervising field service technicians and coordinating teams.
• Familiarity with SOPs, KPIs and Lean Six Sigma programs.

Responsibilities

• Lead a field service team to meet customer expectations and requirements.
• Schedule service jobs and assign personnel to specific duties.
• Ensure technicians have proper training and certifications.
• Provide proper equipment and tools; enforce safety standards.
• Assist in hiring Field Service Technicians and track training progress.
• Review jobs for quotes with Manager and/or Account Specialist.

Skills

Field service duties

Team leadership

Communication

Problem-solving

Interpersonal skills

Education

Associate's degree

Job description

## Supervisor - Field ServiceApply: On-Site: Greensboro, NC, USA: Greenville, NC, USA: Full time: Posted Today: R26\\_0000034251**SUMMARY:**Under limited supervision, the Field Service supervisor functions as the lead of a fieldservice team and oversees technicians to ensure their work is performed effectively. TheSupervisor is involved in team decisions, hiring, training, and is required to make sure theteam follows all SOP’s, KPI’s and Lean Six Sigma programs.**JOB DUTIES*** Develops and implements best practices and procedures to enhance business growth.* Manages service personnel to ensure they meet customer’s expectations and requirements.* Ensures that every technician has the proper training and certifications to meet the needs of the job.* Schedules service jobs and assigns personnel to specific jobs and duties.* Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.* Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.* Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.* Participates with Manager in hiring new Field Service Technicians.* Tracks all training for each technician.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.**KNOWLEDGE, SKILLS, ABILITIES*** Specific knowledge of field service duties required* Ability to work with the team in the field when the need arises* Ability to maintain a positive attitude and productive, driven work ethic required* Strong interpersonal, analytical, and problem-solving skill required* Ability to remain calm and clear-headed in an emergency required* Good communication skills required**PHYSICAL DEMANDS:*** Push/pull up to 50 pounds* Lift/carry up to 50 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**LICENSES & CERTIFICATIONS:*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:*** 5-10 Indirect Reports* 2-5 Direct Reports**BUDGET RESPONSIBILITY:** No