Field Service Team Lead: Training, KPIs & Lean Six Sigma

Motion; Grand Prairie (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion in Grand Prairie, Texas, is seeking a Field Service Supervisor to lead a field service team and oversee technicians, ensuring work is performed effectively. You will participate in hiring, training, and enforcing SOPs, KPIs, and Lean Six Sigma programs.

The role requires an associate's degree and five or more years of related experience, with strong communication, problem-solving skills, and the ability to manage field operations and safety compliance.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Five+ years of field service experience or supervisor experience.
• Basic understanding of SOPs, KPIs and Lean Six Sigma concepts.

Responsibilities

• Lead field service team to ensure effective execution of duties.
• Hire, train, and mentor technicians.
• Schedule service jobs and assign personnel.
• Ensure proper equipment, tools, and safety procedures.
• Maintain SOPs, KPIs, and Lean Six Sigma programs.
• Review quotes and assist with customer surveys with management.
• Participate in hiring and oversee training records.

Skills

Field service

Team leadership

Communication

Problem solving

Calm under pressure

Driver's license

Education

Associate's degree

Job description

Motion in Grand Prairie, Texas, is seeking a Field Service Supervisor to lead a field service team and oversee technicians, ensuring work is performed effectively. You will participate in hiring, training, and enforcing SOPs, KPIs, and Lean Six Sigma programs.

The role requires an associate's degree and five or more years of related experience, with strong communication, problem-solving skills, and the ability to manage field operations and safety compliance.