Field Service Operations Leader - North America

Repligen Corp; Pennsylvania; Hybrid; USD 130,000 - 155,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision insurance

Retirement benefits

Flexible spending accounts

Job summary

Repligen Corp is seeking a results-driven Field Service Manager to lead a high-performing team of Field Service Engineers across a North American territory. The role emphasizes safety, team development, and customer satisfaction while driving profitable service delivery and continuous improvement.

The Manager will collaborate with cross-functional teams and ensure timely installations, PMs, and service readiness for NPI launches.

Qualifications

• Bachelor-level engineering or science degree required.
• Experience leading field service or operations teams preferred.
• Proven ability to manage multiple priorities and stakeholders.

Responsibilities

• Lead a team of Field Service Engineers across a North American territory.
• Ensure safety, training, and development of direct reports.
• Deliver exceptional customer experiences and resolve escalated issues.
• Drive operational excellence in scheduling, installations, and maintenance.
• Collaborate with Technical Support, Product Engineers, and Automation Engineers.
• Achieve service revenue and profitability targets and report forecasts.

Skills

Leadership

Customer relations

Strategic planning

Team development

Travel willingness

Budget management

Education

BA/BS in Engineering or Science

Job description

Repligen Corp is seeking a results-driven Field Service Manager to lead a high-performing team of Field Service Engineers across a North American territory. The role emphasizes safety, team development, and customer satisfaction while driving profitable service delivery and continuous improvement.

The Manager will collaborate with cross-functional teams and ensure timely installations, PMs, and service readiness for NPI launches.