Field Service Manager - Lead Tech Teams & Growth

Terminix; Saint Augustine (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Holidays & floating holidays

Job summary

Rentokil is seeking a capable leader to oversee technician recruiting, training, coaching, and accountability to maximize technician success and retention. You will recruit residential and commercial pest technicians, review performance, address customer concerns, and ensure safety and regulatory compliance.

This role requires flexibility for travel up to 100% in the assigned territory and offers competitive benefits within the Rentokil family.

Qualifications

• Oversee ongoing technician training, coaching, and accountability.
• Recruit residential and commercial pest technicians to maintain staffing.
• Review technician performance via ride-a-longs and audits.
• Respond promptly to customer concerns and ensure service quality.
• Maintain safety standards and regulatory compliance.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Skills

Leadership

Recruiting

Training

Coaching

Performance management

Customer service

Education

High school diploma

Job description

Rentokil is seeking a capable leader to oversee technician recruiting, training, coaching, and accountability to maximize technician success and retention. You will recruit residential and commercial pest technicians, review performance, address customer concerns, and ensure safety and regulatory compliance.

This role requires flexibility for travel up to 100% in the assigned territory and offers competitive benefits within the Rentokil family.