Field Operations Manager — Technician Growth & Retention

Terminix; West Chester (Chester County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Job summary

Rentokil is seeking a dynamic leader to oversee technician recruitment, training, and ongoing development across residential and commercial pest control services. You will drive staffing levels, coach teams, and ensure service quality to maximize customer retention.

Responsibilities include reviewing performance, maintaining safety standards, and ensuring compliance while coordinating scheduling and inventory. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance via ride-alongs and audits.
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close staffing gaps.
• Monitor branch scheduling to ensure appointments are completed efficiently.
• Ensure safety standards and regulatory compliance.
• Monitor and maintain inventory of pest/termite control products.

Skills

Recruitment leadership

Team coaching

Staffing & scheduling

Customer service

Communication

Problem solving

Education

High school diploma

Valid driver's license

Licenses/certificates as required

Tools

Applicant tracking systems

Job description

Rentokil is seeking a dynamic leader to oversee technician recruitment, training, and ongoing development across residential and commercial pest control services. You will drive staffing levels, coach teams, and ensure service quality to maximize customer retention.

Responsibilities include reviewing performance, maintaining safety standards, and ensuring compliance while coordinating scheduling and inventory. Strong communication and problem-solving skills are essential for success in this role.