Field Service & Inventory Specialist

Graybar; Waco (TX); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Employee stock ownership plan

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Job summary

Graybar is seeking a Service Representative Off-Site to serve as a key contact for customers, ensuring total satisfaction. You will deploy to client sites nationwide, manage inventory in a Conex Box, and support orders, pricing, and billing from various locations.

The role includes potential long deployments, extended hours when on-site, and compensation with per diem, mileage, and overtime where applicable. A strong emphasis on sales support and customer service is essential.

Qualifications

• Minimum 3 years experience required; 4+ years experience preferred.
• 4 year degree preferred.
• Required counter sales skills/customer service skills and warehouse material handler skills.
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds

Responsibilities

• Take an active role in selling Graybar goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives.
• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance.
• Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise.
• May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations.
• Update knowledge of products through self-study and attending product training classes
• Train new or less experienced representatives

Skills

Counter sales

Customer service

Warehouse material handler

Education

4 year degree preferred

Job description

Graybar is seeking a Service Representative Off-Site to serve as a key contact for customers, ensuring total satisfaction. You will deploy to client sites nationwide, manage inventory in a Conex Box, and support orders, pricing, and billing from various locations.

The role includes potential long deployments, extended hours when on-site, and compensation with per diem, mileage, and overtime where applicable. A strong emphasis on sales support and customer service is essential.