Field Service & Customer Support Rep

Graybar; La Porte (TX); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation

Paid Holidays

Wellness Day

Volunteer time off

Job summary

Graybar is seeking a Service Representative Off-Site to serve as a primary contact for customers, ensuring total satisfaction. The role involves deployment to client sites nationwide, managing on-site inventory in Conex boxes, and optional delivery duties.

Expect 40–70 hour weeks with overtime when deployed, plus per diem and mileage reimbursement. Ideal candidates have 3+ years of experience (4+ preferred), a 4-year degree, and strong counter sales, customer service, and warehouse skills.

Qualifications

• 3+ years experience required; 4+ years preferred.
• 4 year degree preferred.
• Counter sales and customer service skills are required.
• Warehouse material handler skills are needed.
• Able to receive, pick, pack, ship and move materials.
• Must be able to operate pallet jacks and forklifts safely.
• Able to work in a warehouse environment and adapt to weather/seasonal changes.
• Follow safety instructions and PPE requirements.
• Must meet driving requirements for company vehicles when needed.
• Knowledge of warehouse procedures and security regulations.
• Strong customer service, communication and computer skills.

Responsibilities

• Take an active role in selling Graybar goods and services; fulfill customer merchandise requests.
• Coordinate prompt handling of customer service requests including orders, pricing, expediting, billing, and order maintenance.
• Perform shipping, receiving and inventory maintenance duties; evaluate inventory levels.
• May perform Delivery Driver duties; operate a light vehicle to deliver orders and meet customer expectations.
• Update product knowledge through self-study and training classes.
• Train new or less experienced representatives.

Skills

Counter sales

Customer service

Warehouse material handler

Physical stamina

Forklift operation

Safety awareness

Communication skills

Computer skills

Team collaboration

Education

Bachelor's degree

Tools

Pallet jacks

Forklifts

Job description

Graybar is seeking a Service Representative Off-Site to serve as a primary contact for customers, ensuring total satisfaction. The role involves deployment to client sites nationwide, managing on-site inventory in Conex boxes, and optional delivery duties.

Expect 40–70 hour weeks with overtime when deployed, plus per diem and mileage reimbursement. Ideal candidates have 3+ years of experience (4+ preferred), a 4-year degree, and strong counter sales, customer service, and warehouse skills.