Field Service & Growth Specialist

Thompson Safety; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Thompson Safety in Houston is seeking a Service/Inside Sales Associate to service and grow an assigned customer base while meeting customer expectations with urgency.

The role includes developing new business through cold calls, maintaining customer contact, and collaborating with Account Executives to expand territory. A valid driver’s license and ability to pass background checks are required as travel is daily.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skill with Microsoft Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and ability to pass a drug and background check.

Responsibilities

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned .

Skills

Cold calling

Sales prospecting

Customer relationship

Communication

Technology literacy

CRM familiarity

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety in Houston is seeking a Service/Inside Sales Associate to service and grow an assigned customer base while meeting customer expectations with urgency.

The role includes developing new business through cold calls, maintaining customer contact, and collaborating with Account Executives to expand territory. A valid driver’s license and ability to pass background checks are required as travel is daily.