Customer Success & Growth Specialist

Thompson Safety, Llc; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

Thompson Safety, Llc is seeking a Customer Success Representative in Houston, TX to manage a diverse portfolio of eCommerce and remote safety service customers nationwide. You will drive sales growth through proactive account management, handling billing, scheduling, and order fulfillment to ensure a seamless digital experience.

The role requires strong organizational skills, ownership of tasks, and the ability to build long-term B2B relationships within Thompson Safety's Digital Safety Services

Qualifications

• Bachelor's degree in Business, Communications, or a related field.
• Exceptional attention to detail and accuracy, especially with billing, invoicing, and order information.
• Proven self-starter who takes ownership of their work and follows through without needing reminders.
• Strong time management skills with a track record of meeting recurring deadlines while balancing customer needs.
• Excellent organizational skills with the ability to manage multiple priorities independently.
• Experience in customer service, billing, and/or entry level sales.
• Ability to connect with customers and motivation to help them solve their first aid, safety & fire protection needs.
• Experience working with CRM, ERP and eCommerce systems such as Sage 300, Uptick, or WooCommerce (Preferred)
• Adequate skills with Microsoft products like Outlook/Email, Teams, Excel.
• Comfortable working in a fast-paced, goal-driven environment
• Team player, willing to go above and beyond to achieve success with your location and the company overall
• A valid driver's license and ability to pass a drug and background check.

Responsibilities

• Deliver high-touch customer engagement that builds long-term loyalty, drives sales and provides a world-class digital ordering experience.
• Proactively engage assigned accounts via outbound phone, email, and virtual meetings to strengthen relationships and grow the existing book of business.
• Manage account activity using a CRM, logging all activity and opportunities.
• Conduct outbound sales calls to expand account penetration, introduce product lines, and grow customer engagement.
• Onboard new accounts and customer sites into our digital platforms (e-commerce store and SafetyWorks remote safety services subscription).
• Manage recurring and order-based billing, invoicing and crediting through an ERP, meeting monthly billing deadlines.
• Coordinate order fulfillment with Purchasing and Warehouse teams, including inventory transfers and timely shipment of customer orders.
• Schedule and coordinate subcontractor installs and service, keeping customers and internal teams informed.
• Work with customers to understand their product purchasing needs, source appropriate items from our vendors, and build competitive quotes for customers to grow their existing business with Thompson Safety.
• Collaborate with internal stakeholders including Purchasing & Accounts Receivable to manage product shipment dates/delivery expectations and ensure timely invoicing and issue resolution.
• Monitor customer activity and identify trends or gaps in ordering behavior to drive sales and create a better ordering experience for customers.
• Work closely with the eCommerce manager to develop the eCommerce platform to better serve our customer base.
• Performs other related duties as assigned.

Skills

CRM proficiency

Billing accuracy

Sales & upselling

Time management

Attention to detail

Education

Bachelor's degree in Business/Communications

Tools

Sage 300

Uptick

WooCommerce

Job description

Thompson Safety, Llc is seeking a Customer Success Representative in Houston, TX to manage a diverse portfolio of eCommerce and remote safety service customers nationwide. You will drive sales growth through proactive account management, handling billing, scheduling, and order fulfillment to ensure a seamless digital experience.

The role requires strong organizational skills, ownership of tasks, and the ability to build long-term B2B relationships within Thompson Safety's Digital Safety Services