Account Growth & Service Specialist

Thompson Safety, LLC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 52,000; Full time

Job summary

Thompson Safety, LLC in Pittsburgh, PA seeks a Service Representative to service and grow the assigned customer base and to exceed customer expectations with urgency. You will work with Account Executives to expand the territory and drive company growth.

Responsibilities include generating new business via cold calls, maintaining customer relationships, and participating in training programs to develop skills and product knowledge, while adhering to safety standards.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Proficient with Microsoft Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Must maintain a valid driver's license and pass a drug/background check.

Responsibilities

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned .

Skills

Cold calling

Customer relationship management

Microsoft Office

Communication

Sales teamwork

Education

High School Diploma or GED

College degree preferred

Tools

Word

Excel

Outlook

Job description

Thompson Safety, LLC in Pittsburgh, PA seeks a Service Representative to service and grow the assigned customer base and to exceed customer expectations with urgency. You will work with Account Executives to expand the territory and drive company growth.

Responsibilities include generating new business via cold calls, maintaining customer relationships, and participating in training programs to develop skills and product knowledge, while adhering to safety standards.