Field Service Engineer: Travel, Install & Repair

F. Hoffmann-La Roche AG; Cheyenne (WY); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist to travel and perform on-site repair and installation for Roche product lines, providing service to laboratory customers within the assigned territory.

You will diagnose mechanical, hardware, software, and system failures, perform preventative maintenance, document activities, and contribute to quality improvements to maximize customer satisfaction. The role requires travel including overnight stays and a high degree of customer interaction.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or work experience required.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking; alternatively, a Bachelor's degree with 1–2 years progressive experience.

Responsibilities

• Repair or install Roche products at customer sites.
• Provide on-site service and preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvements.
• Maximize customer satisfaction through reliable service.

Skills

Hardware repair

Software troubleshooting

Networking

Education

High school diploma

Bachelor's degree in a relevant field

Tools

RD Services certification

Job description

Roche is seeking a Field Engineering Specialist to travel and perform on-site repair and installation for Roche product lines, providing service to laboratory customers within the assigned territory.

You will diagnose mechanical, hardware, software, and system failures, perform preventative maintenance, document activities, and contribute to quality improvements to maximize customer satisfaction. The role requires travel including overnight stays and a high degree of customer interaction.