Field Service Technician – Diagnostics & Systems

Roche; Indianapolis (IN); On-site; USD 49,000 - 90,000; Full time

Job summary

Roche is seeking a field-based maintenance technician to support on-site installation, preventative maintenance and updates for Roche products. You will diagnose electro-mechanical, mechanical and software issues and document activity per quality procedures.

The role requires up to 50% travel, supporting Charlotte, NC. A high school diploma with technical training, basic chemistry knowledge, and strong communication and customer service skills are required.

Qualifications

• High school diploma and 2 years of technical school or equivalent training/experience.
• Certified training as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Strong written and verbal communication, organization and prioritization.
• Effective customer service skills and positive attitude.
• Ability to travel up to 50% including overnight travel.

Responsibilities

• Field-based maintenance and installation of Roche products.
• Diagnose mechanical, electro-mechanical, hardware, software and system failures; perform preventative maintenance and updates (TSBs).
• Document all activities per quality procedures and training requirements.
• Maintain and improve the quality system and meet quality objectives.

Skills

Electronics

Electro-mechanical systems

Information technology

Chemistry knowledge

Communication skills

Customer service

Travel

Education

High school diploma + technical training

Job description

Roche is seeking a field-based maintenance technician to support on-site installation, preventative maintenance and updates for Roche products. You will diagnose electro-mechanical, mechanical and software issues and document activity per quality procedures.

The role requires up to 50% travel, supporting Charlotte, NC. A high school diploma with technical training, basic chemistry knowledge, and strong communication and customer service skills are required.