Field Service Engineer - Diagnostics (Houston, 70% Travel)

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 72,000 - 132,000; Full time

Benefits offered by this job

Company car

Discretionary bonus

Job summary

Roche is seeking a Field Service Specialist to install, maintain and repair Roche Diagnostics equipment across the Houston, TX area, with up to 70% travel. You will provide on-site training, field support, and ensure high customer satisfaction by delivering reliable service and technical expertise.

The ideal candidate will have strong electronics/IT knowledge, experience with biomedical devices, and a proven track record of dependable service delivery in dynamic environments.

Qualifications

• High school diploma or technical training or equivalent military training or work experience.
• Bachelor's degree in Biomedical/Mechanical/Electrical Engineering, Chemistry or related field plus 1–2 years of relevant experience.
• Willingness to travel, including overnight stays.

Responsibilities

• Installs, maintains, and repairs Roche Diagnostics equipment.
• Provides second-level regional support by phone for troubleshooting guidance.
• Travels to customer sites for on-site training and skills assessment.
• Works with sales to aid instrument placements and ensure customer satisfaction.

Skills

Field service

Troubleshooting

Customer service

Education

High school diploma or technical training

Bachelor's degree in engineering or related field

Tools

Electronics knowledge

IT/Networking basics

Job description

Roche is seeking a Field Service Specialist to install, maintain and repair Roche Diagnostics equipment across the Houston, TX area, with up to 70% travel. You will provide on-site training, field support, and ensure high customer satisfaction by delivering reliable service and technical expertise.

The ideal candidate will have strong electronics/IT knowledge, experience with biomedical devices, and a proven track record of dependable service delivery in dynamic environments.