Field Service Engineer — Robotic Cranial/Spinal Systems

Medtronic plc; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Medtronic plc is seeking a Field Services Engineer to support maintenance and repairs of advanced surgical systems across the Northern and Central California region. You will work hands-on with high-value equipment, diagnose issues, and restore functionality in fast-paced clinical environments alongside clinicians.

The role emphasizes mechanical and electrical troubleshooting, preventive maintenance, and collaboration with medical staff to ensure continuous patient care.

Qualifications

• High School Diploma or equivalent required.
• 4 years technician, clinical field service or clinical customer support experience.
• Bachelor's degree in Bioengineering, engineering or technology field preferred.

Responsibilities

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
• Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer's organization, as applicable.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Education

High School Diploma or equivalent

Bachelor's degree in Bioengineering/Engineering or related field

Job description

Medtronic plc is seeking a Field Services Engineer to support maintenance and repairs of advanced surgical systems across the Northern and Central California region. You will work hands-on with high-value equipment, diagnose issues, and restore functionality in fast-paced clinical environments alongside clinicians.

The role emphasizes mechanical and electrical troubleshooting, preventive maintenance, and collaboration with medical staff to ensure continuous patient care.