Field Service Engineer II Robotic Surgery (Remote)

Intuitive; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Intuitive is seeking a Field Service Engineer II to install, support, troubleshoot, repair, and maintain our robotic-assisted surgery systems across a designated area. The role emphasizes meeting warranty obligations, delivering excellent customer service, and collaborating with hospital teams.

The position requires electro-mechanical systems expertise, strong communication, and willingness to travel up to 75% to service sites.

Qualifications

• Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals.
• Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities.
• Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail.

Responsibilities

• Understand and comply with all department and company policies.
• Provide management with a quarterly review and assessment of your assigned area of responsibility.
• Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders.
• Complete all administrative tasks in the required time frame.
• Provide technical support to end-users and other Intuitive employees.
• Conduct training sessions at Intuitive facilities, training centers, and hospitals.
• Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades.
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes.
• Coordinate and perform system and hardware delivery and installation.

Skills

Team collaboration

Technical problem solving

Time management

Travel willingness

Flexibility

Communication skills

Education

Associate's degree

Job description

Intuitive is seeking a Field Service Engineer II to install, support, troubleshoot, repair, and maintain our robotic-assisted surgery systems across a designated area. The role emphasizes meeting warranty obligations, delivering excellent customer service, and collaborating with hospital teams.

The position requires electro-mechanical systems expertise, strong communication, and willingness to travel up to 75% to service sites.