Field Service Engineer III – Robotic Imaging Systems

Medtronic plc; Ohio; On-site; USD 60,000 - 90,000; Full time

Job summary

Medtronic plc in the United States seeks a Field Services Engineer to support the Mazor robotic guidance system and the O-arm imaging system within our Surgical Solutions portfolio for spinal and cranial procedures. Travel to hospital sites to diagnose issues, perform repairs, and restore functionality is required.

You will manage your schedule, work in high-stakes clinical environments, and collaborate with clinicians to keep procedures on track.

Qualifications

• High School Diploma or equivalent.
• 4 years technician, clinical field service or clinical customer support experience.
• Bachelor’s degree in Bioengineering, engineering or technology field.

Responsibilities

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
• Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Education

High School Diploma or equivalent

Bachelor’s degree in Bioengineering, engineering or technology field

Job description

Medtronic plc in the United States seeks a Field Services Engineer to support the Mazor robotic guidance system and the O-arm imaging system within our Surgical Solutions portfolio for spinal and cranial procedures. Travel to hospital sites to diagnose issues, perform repairs, and restore functionality is required.

You will manage your schedule, work in high-stakes clinical environments, and collaborate with clinicians to keep procedures on track.