Field Service Engineer: Remote & On-site IT Support

Tata Consultancy Services; Milwaukee (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage (Health

Dental & Vision

Disability Planning & Insurance

Pet Insurance Plans

Job summary

Tata Consultancy Services is seeking an experienced IT Support professional in Milwaukee, WI to provide break-fix, asset management, and remote support across sites. The role emphasizes hardware and software troubleshooting, infrastructure maintenance, and executive support in a plant and office environment.

Must have a Bachelor of Computer Science and at least five years of relevant experience, with ITIL concepts and MCSE/MCP preferred. Flexibility for after-hours work is required.

Qualifications

• Min 5 years of relevant experience.
• ITIL concepts strongly preferred.
• MCSE or MCP certification preferred.
• Production environment experience is a plus.
• Bachelor of Computer Science degree.

Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.

Skills

Communication skills

Problem ownership

ITIL concepts

MCSE MCP

5 years experience

Production environment

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services is seeking an experienced IT Support professional in Milwaukee, WI to provide break-fix, asset management, and remote support across sites. The role emphasizes hardware and software troubleshooting, infrastructure maintenance, and executive support in a plant and office environment.

Must have a Bachelor of Computer Science and at least five years of relevant experience, with ITIL concepts and MCSE/MCP preferred. Flexibility for after-hours work is required.