On-Site IT Field Engineer & Infrastructure Specialist

Tata Consultancy Services; Sidney (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

Auto & Home Insurance

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

401K Plan

Performance Bonus

College Fund

Student Loan Refinancing

Job summary

Tata Consultancy Services in the United States is seeking an experienced IT Helpdesk/Field Tech to install and maintain desktop systems across a plant environment. The role covers OS setup, hardware support, asset management, and remote assistance as needed.

Candidates should have strong communication, ITIL familiarity, and 5+ years of relevant experience, with MCSE/MCP preferred. Salary range is posted as $50,000–$65,000 annually, with comprehensive benefits and growth opportunities.

Qualifications

• Bachelors in Computer Science or equivalent.
• Minimum 5 years of relevant IT support experience.
• ITIL concepts strongly preferred.
• MCSE or MCP certification preferred.
• Plant production environment experience is a plus.
• Excellent communication and ownership of tasks.

Responsibilities

• Provide break-fix support including after-hours and weekends.
• Maintain and repair computer hardware and peripherals.
• Document, upgrade, or replace hardware and software.
• Communicate clearly in written and verbal form.
• Handle procurement and inventory control.
• Support rest of locations remotely if required.
• Assist with local infrastructure projects.
• Install wiring and test for faults.

Skills

Good communication

Problem ownership

ITIL concepts

MCSE or MCP

5+ years experience

Plant production environment

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services in the United States is seeking an experienced IT Helpdesk/Field Tech to install and maintain desktop systems across a plant environment. The role covers OS setup, hardware support, asset management, and remote assistance as needed.

Candidates should have strong communication, ITIL familiarity, and 5+ years of relevant experience, with MCSE/MCP preferred. Salary range is posted as $50,000–$65,000 annually, with comprehensive benefits and growth opportunities.