Field IT Engineer: On-Site & Remote Hardware Support

Tata Consultancy Services; Olathe (KS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Discretionary Incentive

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services in the United States (Olathe area) is seeking an IT Desktop Support Specialist to install and maintain OSs, manage software, and provide hands-on hardware support for laptops, printers, and telephony equipment.

You will handle break-fix support, asset management, network troubleshooting, and remote assistance for multiple locations. The role requires strong communication, ITIL awareness, and a willingness to work off-hours.

Qualifications

• Min 5 years of relevant experience.
• Plant production environment experience (good to have).
• MCSE or MCP preferred.
• Experience with desktop support and ITIL concepts is desirable.
• Knowledge of Windows Active Directory and group policies is beneficial.

Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.

Skills

Good Communication

Problem ownership

ITIL concepts

MCSE/MCP

Plant environment

Education

Bachelor of Computer Science

Tools

Windows OS

Office Suite

Job description

Tata Consultancy Services in the United States (Olathe area) is seeking an IT Desktop Support Specialist to install and maintain OSs, manage software, and provide hands-on hardware support for laptops, printers, and telephony equipment.

You will handle break-fix support, asset management, network troubleshooting, and remote assistance for multiple locations. The role requires strong communication, ITIL awareness, and a willingness to work off-hours.