Field Service Engineer: Remote IT Support & Gear Expert

Tata Consultancy Services; Eddyville (IA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Performance Bonus

Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services in Eddyville, IA is seeking an IT technician to provide break-fix support for office and plant equipment, maintain computer systems, and handle asset management. Responsibilities include hardware/software upgrades, clear communication, and assisting with procurement.

The role requires 5+ years of relevant experience, familiarity with Windows OS, Active Directory basics, and the ability to work beyond office hours as needed. Competitive compensation and benefits offered.

Qualifications

• Strong communication and ownership of issues.
• Familiar with ITIL concepts and Microsoft certifications.
• Minimum 5 years of relevant experience in IT/tech support.
• Experience in plant production environment is a plus.

Responsibilities

• Provide break-fix support for designated equipment in office/plant environment.
• Maintain and repair computer systems and peripherals.
• Document, maintain, upgrade, or replace hardware/software.
• Communicate clearly in written and verbal form.
• Handle service calls and related administrative tasks.
• Manage asset control and inventory returns.
• Support procurement activities and remote locations as needed.
• Assist in infrastructure projects locally within location.

Skills

Communication skills

Problem ownership

ITIL concepts

MCSE or MCP

5+ years experience

Plant environment experience

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services in Eddyville, IA is seeking an IT technician to provide break-fix support for office and plant equipment, maintain computer systems, and handle asset management. Responsibilities include hardware/software upgrades, clear communication, and assisting with procurement.

The role requires 5+ years of relevant experience, familiarity with Windows OS, Active Directory basics, and the ability to work beyond office hours as needed. Competitive compensation and benefits offered.