Field Service Engineer — IT Hardware & On-Site Support

Tata Consultancy Services; Blair (NE); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

401K plan

Certification & training reimbursement

Vacation and holidays

Job summary

Tata Consultancy Services in Blair, Nebraska seeks an IT Desktop Support Specialist to provide break-fix hardware and software support across office and plant environments, including after-hours as needed. The role involves asset management, procurement coordination, and remote support for other locations, with a focus on clear communication and thorough documentation.

You will assist with AD/group policy tasks, maintain inventory, and ensure proper handling of assets and spare parts.

Qualifications

• Experience with OS installation using SCCM and security/anti-virus software.
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone).
• Basic knowledge of Windows Active Directory and Group Policies.
• Proficiency in desktop support and current Windows operating systems.

Responsibilities

• Provide customer break fix support including after-hours for designated equipment in office or plant environment and campus.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Communicating clearly in written and verbal form.
• Accepting and delivery of all service calls assigned.
• Completing administrative tasks associated with each call and ensuring asset control.

Skills

Customer service

Problem ownership

Clear communication

ITIL concepts

5+ years experience

Plant production environment

Education

Bachelor of Computer Science

Tools

SCCM

MobileIron

Active Directory

Group Policies

Windows OS

Job description

Tata Consultancy Services in Blair, Nebraska seeks an IT Desktop Support Specialist to provide break-fix hardware and software support across office and plant environments, including after-hours as needed. The role involves asset management, procurement coordination, and remote support for other locations, with a focus on clear communication and thorough documentation.

You will assist with AD/group policy tasks, maintain inventory, and ensure proper handling of assets and spare parts.