Field Service Engineer - Pathology

Scorpion Therapeutics; Santa Clara (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Scorpion Therapeutics is seeking a Field Service Engineer to support Agilent Pathology and Genomics instruments, focusing on on-site installation, preventive maintenance, troubleshooting, and repair to ensure optimal system performance.

The role requires a BS or higher in biochemistry/biotech, 1–2+ years with analytical instrumentation, willingness to travel up to 80%, and strong communication. Knowledge of ISO 13485 is preferred; training and customer support are key components.

Qualifications

• Bachelor’s degree in biochemistry, biotechnology, or related field.
• 1–2+ years’ experience with analytical instrumentation, specifically Pathology/IHC equipment.
• Familiarity with ISO 13485 standards; excellent communication and customer relationship skills.

Responsibilities

• Hardware/Software/Network setup and commissioning.
• Diagnose problems and perform repairs on instruments.
• Advise on configurations and provide technical training as needed.
• Manage product escalations and ensure customer satisfaction.

Skills

Communication skills

Customer relationship skills

Analytical instrumentation experience

Education

Bachelor’s degree in Biochemistry/Biotech or related field

Job description

Role

Role: Field Service Engineer supporting Agilent Pathology and Genomics instruments, focusing on on-site installation, preventive maintenance, troubleshooting, and repair. Objectives include ensuring optimal system performance, customer satisfaction, and proactive issue resolution.

Responsibilities

Responsibilities encompass hardware/software/network setup, diagnosing problems, performing repairs, and advising on configurations; may include delivering technical training and managing product escalations.

Requirements

Requirements: Bachelor’s or higher in biochemistry, biotechnology, or related fields; 1-2+ years’ experience with analytical instrumentation, specifically Pathology/IHC equipment; familiarity with ISO 13485 standards; excellent communication and customer relationship skills; ability to travel 80%, with a valid driver’s license. Preferred qualifications include experience in medical diagnostics and troubleshooting within regulated environments.

High-Value

High-Value: focus on diagnostics, pathology, IHC instrumentation, troubleshooting, customer support, ISO compliance; Territory coverage includes Northern CA with extensive travel.

Work setup

Work setup allows remote work options with 100% travel; includes overnight and weekend work as needed.