Field Specialist

Medasource; Dallas (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Medasource is looking for an entry-level Field Implementation Specialist in Dallas, Texas. This national role involves providing on-site customer support during the implementation of clinical chemistry systems. Candidates should possess an Associate degree and 3 years of relevant experience, along with effective communication skills. The position requires 95% travel to client sites and offers mentorship for career growth. Relocation benefits are not available, so candidates must reside within 50 miles of a major airport.

Qualifications

• 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment.
• Ability and willingness to rapidly gain and apply new knowledge for chemistry and IT solutions.
• Positive attitude and helpful customer interaction skills.

Responsibilities

• Serve as the primary liaison/customer support during installation and training.
• Validate analyzer installations and identify training gaps.
• Develop and deliver training on Roche platforms and processes.

Skills

Effective customer communication skills

Time-management and organization

Ability to gain and apply new knowledge

Education

Associate degree in Medical Technology or related field

Job description

Position: Field Implementation Specialist

Duration: 18 month contract (can be on contract up to 3 years before possibility of conversion)

Job Description

Field Implementation Specialist:

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

The Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay, analyzers/ instruments, at customer sites.

You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. Additionally, you will need to currently reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.

The Opportunity

• Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation
• Validates analyzer installations
• Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience
• Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation
• Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels
• Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)
• This is a field based role

Who You Are

• Associate degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences AND
• 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment

Preferences

• ASCP certification
• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
• Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
• Effective time-management, organization, and prioritization skills
• Ability to work as a field-based individual contributor with independence and autonomy