Field Service Engineer - Gas Chromatography

Agilent Technologies; Juneau (AK); On-site; USD 66,124 - 103,320; Full time

Benefits offered by this job

Option to Work Remote: Yes

Travel 75% of the Time

Job summary

Agilent Technologies in the United States seeks a Field Service Engineer to install and optimize hardware, software and networks at customer sites, diagnose performance problems, perform maintenance and repairs, and advise on preventive configurations to keep labs running smoothly.

The role requires a science degree, 4+ years of relevant experience, GC chromatography familiarity, strong troubleshooting and communication, and the ability to travel 75% with a valid driver's license; remote work

Qualifications

• Bachelor's/Master's degree in a science field or equivalent experience.
• 4+ years in a similar position or as an end-user of analytical equipment.
• Experience with Chromatography (GC) and troubleshooting in a customer-facing capacity.
• Valid driver's license and ability to travel daily.

Responsibilities

• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs.
• Advise customers on preventive maintenance and configurations to impact product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.

Skills

Chromatography (GC) experience

Troubleshooting

Customer-facing communication

Valid driver's license

Education

Bachelor's/Master's degree in science or related field

Job description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

Your Role

• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.

Qualifications

• A Bachelor's, Master's, or other university degree ideally in a science field – e.g., chemistry, analytical chemistry, biochemistry, biotechnology or similar; may consider applicants with an equivalent combination of training, education and direct experience.
• 4+ years of experience in a similar position and/or experience as an end‑user of analytical equipment.
• Experience or expertise with Chromatography (GC).
• Experience with troubleshooting and problem‑solving in a complex customer‑facing capacity.
• Experience with the Agilent solutions is desired but not essential.
• Clear written and verbal communication skills.
• Ability to travel to various locations on a daily basis and interact with a broad range of clientele.
• Valid driver's license is required.

The U.S. pay range for this full‑time position is $47.75 – $74.60 per hour, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum new‑hire pay for the position across the relevant U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Additional details are available at https://careers.agilent.com/locations/americas/united-states/.

Agilent Technologies, Inc. is an Equal Employment Opportunity and affirmative action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [e-mail] or contact [phone].

Option to Work Remote: Yes

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support