Field Service Technician

Medasource; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Medasource is seeking a Field Service Technician (Planned Activity Specialist) to join their enterprise support team in New York. This 18-month contract includes responsibilities like proactive maintenance of clinical chemistry analyzers, effective customer interaction, and troubleshooting. Candidates should preferably hold a Bachelor's in Biomedical or a related field, with strong communication skills and experience in health care settings. The role offers a chance to work with premier hospital partnerships across the country.

Qualifications

• Bachelor's degree in a Biomedical or equivalent field (preferred).
• Experience with preventative maintenance and troubleshooting machinery/hardware.
• Med Tech background huge plus but not required.

Responsibilities

• Perform proactive maintenance to clinical chemistry and other analyzers.
• Schedule appointments with customers and set customer expectations.
• Assist with interfacing of new assay.

Skills

Effective communication skills

Customer interaction

Organizational skills

Preventative maintenance

Troubleshooting

Education

Bachelor's degree in a Biomedical or equivalent field

Job description

Position: Field Service Technician (Planned Activity Specialist)

Start: May 26, 2026

Duration: 18 month contract with potential for extenstion

Job Description:

Our client, one of the largest biotechnology and most progressive Life Sciences companies, is seeking an energetic professional to join their enterprise support team. Our client is focused on translating excellence in science into effective medicines and diagnostics for patients. Our client partners with some of the largest hospitals and health systems in the US! This role is an opportunity to join their field services and customer support organization that travels the country to support some of its premier hospital partnerships. This Planned Activity Specialist will travel across their designated city/state to various sites where they will attend and provide proactive maintenance to clinical chemistry and other analyzers.

Assay addition & application installation on chemistry analyzer, which consists of:

• Schedule appointment with customer and set customer expectations
• Run precision, linearity, and correlations
• Assist with interfacing of new assay
• Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)
• Determines cost effective repair/resolutions to minimize customer downtime
• Provides feedback and documents product failure trends and service ability issues
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products
• Identifies revenue generating and cost saving opportunities.
• Maintains expenses within departmental guidelines and controls inventory and all company property

Qualifications:

• Bachelor's degree in a Biomedical or equivalent field (preferred)
• Effective communication skills, helpful customer interaction, and organizationally sound
• Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures preferably in a laboratory or healthcare setting (preferred)
• Med Tech background huge plus but not required